What does ChatAgent actually connect?

WhatsApp Business (Cloud API and coexistence), Instagram DMs, and a website chat widget. Meta product catalog publish is available from Products. There is no native Shopify, Shopee, Tokopedia, GoPay, or courier connector.

Can I use ChatAgent without other SaaS tools?

Yes. Contacts, products, knowledge, pipelines, and agents live in ChatAgent. Other stores and CRMs are not required and are not synced.

3 channels

WhatsApp, Instagram, and website chat

Those are the channels in the product. We do not sell native Shopify, marketplace, courier, or CRM-sync connectors.

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Connect a WhatsApp Business number with Embedded Signup. Keep using the phone app (coexistence) or run the Cloud API inbox.

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Instagram

Connect Instagram so DMs sit in the same inbox as WhatsApp and website chat.

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Website chat

Embed the ChatAgent widget on your site. It is a channel on your plan, not a $49 add-on.

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Not included

Shopify, WooCommerce, Shopee, Tokopedia, GoPay, OVO, DANA, Xendit, Midtrans, JNE, J&T, SiCepat, GoSend, GrabExpress, TikTok, Facebook Messenger, SugarCRM, HubSpot, and Salesforce are not product integrations. Do not expect one-click order or payment sync.

See ChatAgent in action

15 minutes with the founder. Real talk about your WhatsApp challenges and honest answers about whether ChatAgent fits your business.

You talk to the founder, not a salesperson.

Remember every customer. Prioritize every relationship. Know what to do next.

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